FAQ

You can use the app on the devices and versions below.
iOS: iOS 18 or later
Android: Android 11 or later

You can use the app on the devices below.
iOS: iPad
Android: devices that support Google Play

First, please check that your registered email address is correct.
Next, please check that your email can receive messages from the domain @pirika.org.
If you still do not get the code, please try resetting your password and logging in from this page: https://www.pirika.org/password/reset

You can carry over your account if you registered one of the following on your old device.

• Email address + password
• Facebook account
• Twitter account
  

* You can register these when you first open the app, or from your icon at the top left > the "..." button.

In the app, tap your icon at the top left > "..." > "Switch account" > "Log in with another account". Then follow these steps.

1. Enter the email address you use to log in to Pirika
2. You will get a verification code by email. Enter it
3. Enter a new password

You can also reset your password on the web login page (https://www.pirika.org/login):

1. On the login page, select "Forgot password" below "Log in"
2. On the password reset page, enter your email address and select "Reset password"
3. You will get a verification code by email. Enter it
   
4. Enter a new password

Even if you forgot your email address, you can log in from the app with your Facebook, Twitter or Apple account, if at least one of them is registered.

If you cannot use any of your email address, Facebook, Twitter or Apple account, or never registered one, you cannot use the same account again, for security reasons. We are very sorry. Please create a new account.

Before you re-download the app or change devices, please make sure that your email address, Facebook, Twitter or Apple account is registered.

Unfortunately, if you did not register any of your email address, Facebook, Twitter or Apple account, you cannot carry over your account, for security reasons. We are very sorry. Please create a new account.

In the app, tap your icon at the top left > "..." > "Withdraw".
On the web version, log in, then go to your icon at the top right > "User information settings" > "Withdraw".
If "Withdraw" does not appear, tap your icon at the top left > "..." > "Feedback" and tell us.

Several people can log in to an account registered with an email address and password.
There is no limit to how many can log in at once.

Note: Because several people share one account, please manage it carefully so that wrong passwords do not lock the account.

Yes, you can.
For example, you can make separate accounts to keep your personal activities apart from those with your school, club, company or group.
For how to do this, see the Detailed Guide page below.
https://corp.pirika.org/en/sns-pirika/detail/#app_account_change

Bags, tongs and gloves help you pick up litter safely.
In some areas, the local government may lend you the tools.

Even a post of just one piece of litter is welcome. Comments and sharing your location are optional.
If you want to pick up litter with others, try joining a group or event!
If you cannot pick up litter, find people who do on the map or timeline, and send them comments or Thanks.

There is often a lot in drains and bushes.
These places tend to be:
- hard for people to see, so littering is easy to hide
- hard to clean, so litter stays there

■ iPhone

1.  Open your device's home screen.
2. Tap "Settings".
3. Tap "Accessibility".
4. Tap "Larger Text".
5.  Use the slider at the bottom of the screen to change the text size.
   

■ Android
* This differs by device. Please check your device manual for details.

1.  Open your device's home screen.
2. Tap "Settings".
3. Tap "Display" or "Screen". (* It may be "Accessibility".)
4. Tap "Font size" and change the size.

I. Check that location is turned on for your device
■ iPhone

1.  Open your device's home screen.
2. Tap "Settings".
3. Tap "Privacy".
4. If "Location Services" is off, tap it.
   

■ Android
* This differs by device. Please check your device manual for details.

1.  Open your device's home screen.
2. Tap "Settings".
3. Tap the "Location" switch to turn it on.
   

II. Check that the app is allowed to use your location
■ iPhone

1. Open your device's home screen.
2. Tap "Settings".
3. Scroll down and tap "Pirika".
4. Tap "Location".
5. If "Never" is checked, tap "While Using the App".
   

■ Android
* This differs by device. Please check your device manual for details.
* The steps below are for Android 6.0 or later.

1. Open your device's home screen.
2. Press and hold "Pirika".
3. Tap "App info".
4. Tap "Permissions".
5. Tap "Location" to turn it on.
   

If the app still cannot get your location, please contact us with the form below.

Please check that you are logged in to Facebook.
If you are logged in, the "Log in with Facebook" switch on the settings screen is ON. If it is OFF, please turn it ON.
Even if you are already logged in, logging in again may fix the problem.

* Because of controls on the Facebook side, linking to Facebook sometimes stops working for a while.

If you do not need to check each one, turn off notifications from the Pirika App in your phone settings.

You can mark the following notifications as read with the "Seen" button at the top right of the screen.

• "Thanks" and comments on your own posts
• New comments on other users' posts that you commented on before
  

Badges are updated when you open the app or when you post, so you may not get one right away. If you still do not get it after a while, please check the following.

1. If your app is not the latest version, update it.
2. Open the list of badges on your profile.
3. Restart the app, or make a post.
4. After step 3, check whether you got the badge, or whether the status changed in the list of badges.
   

You can change it by tapping your icon at the top left of the app > your icon. If it still does not change, please try the steps below.

1. Restart the app.
2. Try changing it again.
3. If it still does not change, please contact Pirika.

There is no feature to follow users or to mention a specific user in a comment, but you can connect with them as follows.

1. Tap the other user's icon.
2. Their timeline appears. Send "Thanks" or comments to their posts.
3. On their "Reaction to your post" screen, they are notified of the "Thanks" and comments they received.
   

You can use the block feature. Please follow the steps below.

■ To block (hide) a user

1. Tap the icon of the user you want to hide to open their page.
2. Tap the three dots at the top right of the page.
3. Tap "Block".
4. In the pop-up "Do you want to block this user?", tap "Block".

■ To unblock a user (show their posts again)

1. Open your own page.
2. Tap the three dots at the top right of the page.
   
3. Under User, tap "Blocked users".
4. Tap "Unblock" on the right of the user you want to unblock.
5. In the pop-up "Do you want to unblock?", tap "Unblock".

With the steps below, your device and app information are sent together with your message.

1. On the first screen of the Pirika App, tap your icon at the top left
2. On your profile screen, tap the "⋮" (three vertical dots) at the top right
3. Tap "Feedback"
4. An email screen opens. Write your message and send it.
5. Please leave the app version, device name and other details that are added at the bottom of the message.

You can get a volunteer certificate from the post screen with the steps below. * One certificate is issued per post. This is available in the Japanese version only.

1. Tap your icon at the top left of the app > your icon, then "Recent posts" > "See more".
2. From the list, select the post you want a certificate for.
3. Tap the three dots at the top right of the screen.
4. Tap "Issue volunteer certificate" and fill in the form to apply.

After you apply, the certificate is sent to the email address you entered.

Pirika has had community guidelines since September 1, 2021.

If you have trouble using the Pirika App or communicating with others, please see them here.
https://www.pirika.org/guideline

Thank you for your interest in our work.
We publish open data on the page below. Please use it.
https://corp.pirika.org/en/public-survey-results/

If you have more questions, please use the contact form. We will reply as far as we can.
We are a small team, so we may not be able to help in every case. Thank you for understanding.

Yes, they are below. We share news and announcements there.
We also announce events there, so please follow us.

Facebook : Pirika world
X: Pirika info
Instagram : litters_pickup_pirika